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Help center

Help with your next session.

Troubleshooting and answers for Melanam meetings, recordings, and AI notes.

Email support
01

Can’t hear or see others

Check your device volume and output selection. Refresh the page and rejoin.

02

Others can’t hear me

Confirm the microphone isn’t muted and that the browser has microphone permission.

03

Camera not detected

Close other apps using the camera, then allow camera access in your browser settings.

04

Choppy video or audio

Switch to a stronger connection, turn off your video, or close bandwidth-heavy apps.

05

Can’t join a room

Confirm the invite link is complete and that you’re signed in with the correct account.

06

Captions not appearing

Make sure captions are enabled for the session and that audio is clear.

07

Summary or transcript missing

Processing begins after the session ends and can take a few minutes. Check again shortly.

08

What can I use Melanam for?

Use Melanam for team calls, seminars, workshops, and other meetings where you want a recording or notes to revisit later.

09

Are all sessions recorded automatically?

Recording is a setting that hosts control.

10

When are AI notes ready?

Shortly after the session ends. A live summary may also appear during the session.

11

Support

Contact: gmnnetwork@gmail.com. Melanam is a product of Global Development Networks Ltd.