Can’t hear or see others
Check your device volume and output selection. Refresh the page and rejoin.
Help center
Troubleshooting and answers for Melanam meetings, recordings, and AI notes.
Email supportCheck your device volume and output selection. Refresh the page and rejoin.
Confirm the microphone isn’t muted and that the browser has microphone permission.
Close other apps using the camera, then allow camera access in your browser settings.
Switch to a stronger connection, turn off your video, or close bandwidth-heavy apps.
Confirm the invite link is complete and that you’re signed in with the correct account.
Make sure captions are enabled for the session and that audio is clear.
Processing begins after the session ends and can take a few minutes. Check again shortly.
Use Melanam for team calls, seminars, workshops, and other meetings where you want a recording or notes to revisit later.
Recording is a setting that hosts control.
Shortly after the session ends. A live summary may also appear during the session.
Contact: gmnnetwork@gmail.com. Melanam is a product of Global Development Networks Ltd.